Our Clients Highly Satisfied, Loyal and Happy to Refer Us

At Landmark, we measure our success by how satisfied our clients are. That is why in November 2015 we commissioned CoreData to undertake an independent Client Experience Assessment for us.  They anonymously surveyed all of our clients and bench marked our results against the Financial Planning Industry average. The results are summarised below, and show that our clients are among the most satisfied financial planning clients in Australia.

Core Data Research Report Results

OVERALL SATISFACTION

Our clients told us that they have an OVERALL SATISFACTION with Landmark Financial Management of

91.4%

Compared to the Industry Average: 80.6% 

Net Promoter Score

The Net Promoter Score (NPS) is a global tool that is used to gauge the LOYALTY of a firm’s customer relationships.

66.6%

Compared to the Industry Average: 10%

HAPPY TO REFER

92.75% of our clients are HAPPY TO REFER us to friends, family

92.75%

Compared to the industry average: 73.6%

VALUE OF OUR ADVICE

Our Clients rate the VALUE OF OUR ADVICE at 89%

89%

Compared to the Industry Average: 77.8%

FINANCIAL KNOWLEDGE AND EXPERTISE

Our Clients rate our FINANCIAL KNOWLEDGE and EXPERTISE at 93.7%

93.3%

Compared to the industry average: 83.7%

ONGOING SERVICE

Our Clients rate our ONGOING SERVICE and REVIEW at 91%

91%

Compared to the Industry Average: 77.8%

The Results Speak for themselves

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